qualitydoctor
Problem Solving Blog for Call Center Issues
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2008
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How to Display Lyrics on your Windows Media Player
MS Word Trick
How to make your PC Talk
He said it..
How to Address Language Issues
Metrics Troubleshooting part 3- FCR
Deming Quality Chain Reaction (applied to a contac...
Metrics Troubleshooting Part 2-Average Handle Time
The Futility of Call Center Coaching
Metrics Troubleshooting Part 1-Attrition and Absen...
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Isixsigma
Tuesday, October 28, 2008
He said it..
"
Lowering your standards and expectations, only breeds mediocrity..."
Philip Salvador
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